Q: When will I get paid?

A: Depending on the industry type and risk level, payments are usually made within 24 to 72 hours.

Q: What are the costs associated with setting up an account?

A: Most merchant accounts have no upfront costs, although some offshore as well as those that need continuous monitoring, may incur additional fees.

Q: How do I get American Express deposits?

A: In most cases Amex deposits are included in the daily batch.

Q: What is a charge back?

A: A charge back is when a customer receives their credit card statement and does not accept the charges applied. They can call their bank and dispute the charge.

Q: Do I need to register offshore to get an offshore merchant account?

A: For promising businesses we will take on the risk of offshore processing for you. Merchants that process less than $200,000 per month, per URL, can open an offshore merchant account without the hassle of registering your company offshore. When you start processing, you'll even get your own unique billing descriptor that includes your business' phone number so you can maintain your customer relationships.